We didn’t want to drive a car with no jack. The price level of this organization is high according to consumer reviews. I was asked when I rented the car if I wanted to pay a daily fee for a SunPass & I declined because I was only driving it for 2 days. I have rented from Fox 3 xs in the last 3 months. Check our FAQ, For more information about PissedConsumer check out our After my rental, I contacted the corporate office who first of all did not address my concerns correctly and then gave a mild "I'm sorry". Again WORST CUSTOMER SERVICE EXPERIENCE EVER. Reservations that are pay upon arrival are held for 3 hours past the reserved time. Review #2314422 is a subjective opinion of poster. It took me 4 days and 5 hours on the phone to get my money back!!! ACE Rent A Car author review by Lauren Fix ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. I am very sorry that the policy was not more clear to you at booking. I just rented a car from you last week and when I booked the reservation ( reservation# WFXP072F77 ) I was charged $400.00 deposit . Cute way too much into vacation time. I was charged $35 + taxes for this on the final bill. Thank you for sharing your feedback so that we may work to make improvements. I wait in the Fox Rental office line for 45 minutes. I apologize for the wait time that you are experiencing. Of course I can't get anyone on the phone. Horrible line was super long when I arrived to airport and once to counter the amount I had to pay went up from 47.48 that was due to 400.00 now how is this possible? The car was supposedly equipped with an EZ Pass which I did not even see and did not request, It was not needed as we did not go through any toll areas. Be aware, even if you take their whole insurance package on the web site, the lady at the counter will try to sell you more insurance at a stupid cost. They said that if we have a flat, they would send roadside service. Took an hour to get the car and finally drive away. Still in line after 1 hour in Phx. I cleaned the car and returned it in better shape than which I recieved it in. 586 reviews of Fox Rent A Car "I've rented automobiles from Fox Rent-A-Car since about 3 years ago now. Never again. All content is posted anonymously by employees working at Fox Rent A Car. DO NOT USE THIS COMPANY. Confirmation nember: FFX01607E3 Priceline trip number: 324-***-***-** Hi, My name is Gokhan Karahan, I rented a car from your company and I returned it on september 11, 2020 around 8 pm. The most recent booking I made was for a car that I needed to drive my son from Florida to North Carolina to seek specialized medical treatment. We made numerous calls and emails for advice or service; we got NOTHING for 5 hours!!! The Essential Mobile Apps for Travelers. After waiting on line at Hollywood-Ft. Lauderdale airport for over an hour, I get to the reservation desk and the clerk tells me he can't give me the car because due to COVID they are not allowing any cars to go out of state, and that, further, if I drove the car out of state, it would turn itself off and report itself stolen. I apologize that your vehicle was not up to par. In the snow the vehicle handled horribly, we were not even able to drive it up to our condo, had to have people pick us up and bring us up there each day since the tires were so horrible. Ended up calling an Uber to make my flight just on time. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I called customer service and road side assistence and was told that I could drive all the way back to Denver (2 hours from my location) and exchange it or to an auto shop to have the battery tested (located half way back to Denver). FOX Rent A Car locations provide rental services and hand controls for handicapped drivers to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). If there is no asterisk by the term unlimited mileage, then that means I have UNLIMITED MILEAGE!!!! Recent recommendations regarding this business are as follows: "As I mentioned, don't let the cheap price fool you", "No never. I have rented from this company, and its sister company, Ace, several times, because of their low prices, which are significantly lower than most of the next lowest prices. RELATED ARTICLES. The car was returned with full-tank on September 11 and I had already paid plate pass and insurances. Finally had to wake up a random neighbor to help me. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. I was able to avoid tolls except for one, there was no cash toll plaza. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. WHAT A JOKE! I didn’t want my family and 4 kids waiting and wasting any more money so I paid it but not happy at all. Fox charged a $15 administrative fee. My car was stolen the day that I rented it and I am still being charged no one has gotten hold me or did with the charges off. Upon arrival, I was offered a "free" upgrade. After returning the car, I was charged an additional $30 + taxes for the upgrade. Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 425 reviews. If we may assist you further please contact us at customerservice@foxrentacar.com. Bekijk wat 16.085 klanten hebben geschreven en deel je eigen ervaringen. They spent 25 minutes washing my rental and did a pretty poor job of it at that. 30 mins at the rental counter in Orlando. Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 424 reviews. I am so very sorry for the inconvenience you experienced. © 2021 Trustpilot A/S. Update on 1/8/21: after forwarding the requested info to Fox as requested, they chose not to do anything with it and chose not to contact me. Finally gave up and left with the smaller, non 4x4 vehicle. (they actively use the technique of Ignore, avoid and Denial).Please note that the billing department (billing at foxrentacar.com) has no idea about what happened, so waiting in the line for >30 minutes will just be a waste of your time: Fox Las Vegas swapped the original contract and gave us a different one. Do you agree with Fox Rent a Car’s 4-star rating? The agent was too busy to come out and check vehicle. I booked a rental car from them and it said I had unlimited mileage. Worst car rental experience I have ever had. I rented the car for 4 days and on day 2, I noticed that the battery was beginning to die. Amy S. from Influenster. Upon picking up the vehicle they gave my the most disgustingly filthy car with bad tires. Rights Reserved, You Are About to Contact PissedConsumer.com. On the upside. It was old with scuffed up seats. If you rent from Fox be prepared to be a little patient. I booked an mid size SUV for my trip in Colorado between Dec 27 thru Dec 31. I went looking for that fine print and it was 8 pages down. . Fox Rent A Car ranks 77 of 358 in Rentals category. We rented a car through airportrentalcars.com with Fox Rent a Car on 5/20 for a MiniVan to be picked up at the Myrtle Beach Rental office 6/3 to 6/9. User's recommendation: Do not rent from FOX. I simply wanted authorization to buy a jack and wrench at my expense and get reimbursed for the cost. This is not the time or place for games! Hidden charges; no way will I rent from them again. I told the representative at the counter (alexi). Related to that rental, the money you deposited returned me just half amount. Review #2243918 is a subjective opinion of poster. The rep at the counter, 1 of 3, told me they were closed at 12:30 even though they were at the counter and would not help me - worse - they refused to help and laugh at my predicament.