+ Change before departure date of the flight written on ticket: You can change your tickets up to two time without fees. No. Bookings which are under no exceptions or different regulations will be administered under Circular no. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. New flight date must be before December 31, 2020. At the moment the airline says it will be leasing either its Airbus A321s, its Airbus A350-900s and/or its Boeing 787-9/10s. Regarding refund requests: Customers are kindly advised by us to keep your current ticket in order to rebook on upcoming days. “The epidemic has significantly reduced the travel demand of domestic and international tourists in the Vietnam network,” -Vietnam Airlines via Reuters. Refund fee follows fare rules. The national flag carrier recorded revenues of VND23.9 trillion in the first nine months of this year, down 58.3 percent year-on-year, it said in a press release on Tuesday. With the cancelations, there is now a portion of the airline’s fleet not currently flying and generating revenue. Customers can use this voucher to buy tickets, luggage and other complementary services of Vietnam Airlines. Since December 2, a host of Vietnam Airlines flight attendants have posted the #WeApologize hashtag, saying sorry on behalf of their colleague, "patient 1342," who violated quarantine rules and spread the novel coronavirus to the community. Airlines like Bamboo Airways and VietJet also fly to China. We use ads to keep our content free. Refund fee follows. Last month Vietnam Airlines, 86% owned by the government, reported a net loss of $453 million for the first nine months of this year as the coronavirus pandemic hammered air travel globally. You could be charged the fare difference, taxes, fees and surcharges (if any), For futher information, customers are welcomed to contact any Vietnam Airlines branch office, issuing office or our Customer Service Center through listed addresses, © 2020 Vietnam Airlines Vietnam sealed itself off from the outside world in March last year in a bid to limit imported cases of Covid-19. Currently based in Vilnius, Lithuania. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. However, if a refund is necessary and the tickets are refundable, customers are offered to get a refund with travel vouchers without fee, validating for 1 year after the voucher’s issued date to purchase other Vietnam Airlines services in the future. What kind of Vietnam Airlines's services can redeem from voucher? Please Support us by turning off your adblocker. Next changes will be complied following regular fare rules. Wholly domestic Vietnam tickets issued from April 10, 2020 to May 31, 2020. If you want to change your travel dates and times or itinerary: Changing ticket + flight date written on the ticket + itinerary. The value of the voucher is equivalent to the value of the ticket, depending on the market and place of ticket issuance, customers will receive different offers. Tickets issued from September 01, 2020. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. HA NOI, Vietnam (Mar. New flight date must be before December 31, 2020. The A340-300 – What Are The Differences? As of January 8, 2021, Vietnam had confirmed 1,509 cases of COVID-19 with 35 deaths, though 1,353 of the patients had recovered. 81/2-14/TT-BGTVT of the Ministry of Transport. In total, out of 2,606 scheduled flights to and from Wuhan, 2,406 did not fly as originally scheduled. + Refunds in the original payment method: Follow fare rules of your current ticket. - First change: Free of charge. Chinese airlines now provide 240 flights to Vietnam a week, while three Vietnam’s airlines (Vietnam Airlines, Jetstar Pacific and Vietjet) provide 401 flights a week on 72 air routes to 48 destination points in China. This is one of the latest efforts of Vietnam Airlines to help limit the spread of Covid-19, while maintaining its role of a bridge between Vietnam and Europe. In fact, it’s not just international traffic between the two countries that is suffering. - Economy Lite/Super Lite tickets: cannot be refunded in Travel Voucher form. Change must be implemented at least 3 days before the new flight date. + Change before departure date of the flight written on ticket: VND300,000 per one change request. Vietnam Airlines has reported losses of VND10.7 trillion ($464 million) in January-September, hit hard by Covid-19. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. Of course, Vietnam Airlines is not the only carrier in the country. It is only applied for VN tickets (code 738 ) with international travel on / before March 31, 2020 are confirmed for seats on flights operated by Vietnam Airlines. Between the period of 23 and 28 January, 92% of scheduled flights in and out of Wuhan were canceled. At these facilities, the flight crew would undergo two tests at least 72 hours in between. Your refund will be completed 2 months after your refund request is sent. When is the deadline of new tickets for international itinerary? On Wednesday, the Vietnamese government said the virus has already cost Vietnamese airlines about 10 trillion dong in lost revenues, the equivalent of US$429.5 million. Regarding rebooking or rerouting requests: Customers who wish to change their departure date(s) are welcomed to rebook/ reroute their flights before 31/12/2021 with no further restrictions or waiver fees. HO CHI MINH (BLOOMBERG) - Twelve crew members and 51 out of 73 passengers on a Vietnam Airlines flight from Nagoya in Japan to Ho Chi Minh … Vietnam Airlines, the largest airline carrier, has reported a total loss of more than Vietnam Dong (VND) 6.64 trillion ($284.26 million) in the first six months of 2020. Coronavirus outbreak hits aviation industry hard Sign up to our daily aviation news digest. This Travel Voucher cannot be redeemed in the original payment method. a. If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. Refund + flight date written on the ticket + itinerary. If the results of both tests were negative for the novel coronavirus, they would be allowed to go home and self-quarantine themselves for 14 days. His strong relationships with Middle Eastern and Canadian airlines make him an asset to the team. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. The variant was detected in a 44-year-old woman returning from Britain, who was quarantined upon arrival. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. The local airline ranked 19th in the list after recording a brand value of 114.1 million USD. Vietnam Airlines and Vietjet Air will resume flights to Hong Kong, Taiwan and Macau from Sunday, the companies said, after the Hanoi government eased restrictions over virus concerns. In light of the recent COVID-19 outbreak, Vietnam has imposed several travel restrictions on those entering the country. Visa policies for travellers to Vietnam . Since last June, Vietnam Airlines has been operating two isolation facilities in HCMC and one in Hanoi. Please note that rebook/reroute requests are subjected to fare, tax/fee/charges and surcharge difference (if any). Ticket–related requests will be processed before 30/06/2021. However, impacts are more significant regionally. 2.3. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 27th March, 2020 1. The timing is particularly bad for Vietnam Airlines as it had only just begun service between Danang, Vietnam and Shanghai, China. FILE PHOTO: A health worker sprays disinfectant inside a Vietnam Airlines airplane to protect from the recent coronavirus outbreak, at Noi Bai airport in Hanoi, Vietnam February 21, 2020. Is the value of the voucher equivalent to the ticket value? are met. For tickets with international itineraries, your new ticket is extended to use until December 31, 2021. At Singapore’s Changi Airport arrivals are down significantly due to COVID-19. CEO of Vietnam Airlines Dương Trí Thành said the corporation is being directly affected by the COVID-19 outbreak, which is “unprecedented in aviation history.” “The key markets of Việt Nam aviation are all affected by the coronavirus. Be in the know. Customers opting for change requests may have to pay additional fare, tax/fee/charges and surcharge difference (if any). "What happened was unexpected, our colleague was wrong, and we apologize on his behalf," a female flight attendant said on her Facebook … In fact, it’s not just international traffic between the two countri… However, at the time of publishing this article, no response has been received. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 30th March, 2020 1. A 43-year-old British man may undergo a lung transplant in Vietnam, where he is critically ill with Covid-19.. Weeks after announcing the recovery of all 16 of its coronavirus sufferers, Vietnam said it now has 68 infections - 52 of them detected since March 6. - Refunds in the form of Travel Voucher: Free of charge. The airline reports a 20-30% drop in passengers on domestic routes in the last two weeks. Ticket change and refunds - terms and conditions, 2.2. Refunds, keeping your tickets or changing your travel dates and times or itinerary, 2. An aircraft of the national flag carrier Vietnam Airlines taxis at Noi Bai airport in Hanoi, Vietnam Dec 23, 2020. - Applicable for tickets issued in Vietnam market. 1. Follow fare rules. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. 2.1. Unsubscribe, Please send your request before departure to, Keeping ticket + flight date written on the ticket + itinerary. Vietnam Airlines to raise new capital to overcome Covid-19 losses 30 December 2020 Vietnam Airlines has confirmed it will issue nearly US$346 million in new shares to existing stakeholders. + Change on/after departure date of the flight written on ticket: Follow. China is Vietnam’s largest source of foreign tourists as well as its largest trading partner. These tickets can be rebooked/rerouted once without fee and restrictions, the new flight date must be on/before 20/12/2020. Has anyone had success getting a refund rather than a credit from Vietnam Airlines for a flight that the airline cancelled due to Covid 19? can be refunded in the form of Travel Voucher with an additional fee of VND300,000. We reached out to Vietnam Airlines for an official statement. With airlines all over the world flying to China, this outbreak has had a global impact on aviation. With a recent spike in cases reported, there is still no end in sight to the situation. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. Involuntary ticket change/refund due to flight cancellation or schedule change: please refer to section 2.3.a. The Airbus A340-200 Vs. HCMC has opened a criminal investigation into his breach of Covid-19 quarantine protocols, which has so far lead to at least three others being infected with the novel coronavirus. Canada’s Conair Purchases 11 Q400s For Firefighting Missions. - Travel Voucher can be used to buy Vietnam Airlines' tickets and ancillaries/services. 25, 2020. - Flight is delayed/depart early: from 2 hours to less than 4 hours; Changing flight date or itinerary: Free of charge for the first change. Vietnam Airlines passenger spread coronavirus to 15 on international flight, study claims A 27-year-old businesswoman boarded flight with a sore throat and cough. Follow fare rules of your current ticket. On Thursday, Vietnam Airlines said it was losing as much as 250 billion dong (US$10.8 million) in revenue every week as a result of COVID-19 (coronavirus) flight suspensions. Vietnam confirmed the first imported case of the new coronavirus variant on January 2. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … a. I would rather the money back especially given the credit must be used by 31 Dec 2020 and we don't even know if The Australian or … Flights to/from Danang in the period between July 26 and July 27, 2020 and other wholly domestic flights from July 28 to August 31, 2020. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. Follow these easy steps to disable AdBlock, Follow these easy steps to disable AdBlock Plus, Follow these easy steps to disable uBlock Origin, Follow these easy steps to disable uBlock, flights in and out of Wuhan were canceled, Southwest Ups Training To Combat Human Trafficking, Spirit Airlines Airbus A320neo Strikes Coyote Departing Houston. A customer is entitled to immediate refund if the conditions as stated in section 2.3.a. If other requests or consultations are needed, please feel free to contact any Vietnam Airlines branch office for further assistance. Involuntary ticket change/refund due to flight cancellation or schedule change. b. Vietnam’s aviation sector loses $435 million amid Covid-19 epidemic The initial loss caused by the suspension of flights to and from China for Vietnam’s airlines could be up to VND10 trillion. Flights to/from Danang canceled in the period between July 28 and August 31, 2020. As such, Vietnam Airlines recently announced that it would be putting some of its aircraft up for lease. - For passengers who abandon their flights (no-show) but later contact VN for schedule change protection, normal fare rules and conditions will be applied. For tickets issued in booking-office: customers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here ( not applicable in Vietnam and US market ), For tickets issued on Vietnam Airlines websites/app: customers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here, You can send a refund request to voucher here, the voucher will be sent to the original email address of the customer, Voucher is valid for 1 year from the date of the request. "Vietnam Airlines needs to analyze, evaluate and clarify the violations and recommend specific solutions on Covid-19 prevention and control in the coming time," he said. 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