I apologize that your vehicle was not up to standards. Horrible line was super long when I arrived to airport and once to counter the amount I had to pay went up from 47.48 that was due to 400.00 now how is this possible? I called and the customer service rep dropped the fee to $15 plus tolls. After returning the car, I was charged an additional $30 + taxes for the upgrade. Reply. They spent 25 minutes washing my rental and did a pretty poor job of it at that. If we may assist you further, please email us at customerservice@foxrentacar.com. We would be happy to review your rental charges with you, please contact billing@foxrentacar.com. I wish i would have seen the reviews of this dump before hand. CAR RENTAL - LAX AIRPORT Fox Rent A Car, located at the Los Angeles International Airport (), is easily accessible to the terminals and shuttles.The Los Angeles rental car fleet at Fox includes our full complement of vehicle types, with cars in economy class, mid-size, and family-size, with SUVs, vans, and luxury vehicles for your travel needs, whether for business or pleasure. I am so very sorry that you have had trouble to reach roadside assistance. I thought I was saving a bunch of money by going with the cheaper rental place but the amount of my time that they wasted is not worth the $20 savings, go with a better car rental company that has people/cars on site! 288 reviews. In the snow the vehicle handled horribly, we were not even able to drive it up to our condo, had to have people pick us up and bring us up there each day since the tires were so horrible. Not part of my booking in any way! I have been trying to call customer (no service) and there are always more then 10 people waiting on hold grrrr. I rented a car from Fox Car rental from the Miami location. never cleaned.Returned van fuel of full. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty-five years. I have been renting cars for over ten years and never have I had such a bad experience. Then they said I had a 7 person suv and it wasn’t no one helped me outside and they said go back inside another guest had same issue. On our drive my 7 year old daughter found a razor blade and some peanut butter in the backseat. 30 mins at the rental counter in Orlando. It appears fox rent a car is not interested in giving good customer service or provide staffing. I had to book a room at the Hampton Inn for $77 because it was too late. Based on the opinion of 19 people. Finally on the shuttle back to the airport the shuttle driver tried to cram people into the shuttle ignoring the signs with the closed seats. Log In. Late at night. | Read 621-640 Reviews out of 16,033 30 mins at the rental counter in Orlando. WHAT A JOKE! Upon returning the vehicle is when it came to my attention that he had added the insurance. After waiting on line at Hollywood-Ft. Lauderdale airport for over an hour, I get to the reservation desk and the clerk tells me he can't give me the car because due to COVID they are not allowing any cars to go out of state, and that, further, if I drove the car out of state, it would turn itself off and report itself stolen. Both cars windows were filthy. Tolls are billed with American Traffic Solutions. Broken down no phone assistance Fox. Do you agree with Fox Rent a Car's TrustScore? Still this is NOT where FOX is: you need to wait for a SECOND bus (no air conditioning and no social distancing so to better spread COV19) and after a journey in 120F, you get to their third world location.After that, HELL will begin with FOX Rent a CAR. I am in a legal dispute with them now trying to get my money back. What ever. 79 Fox Rent A Car reviews. Impolite staff at pick up, they did not have the vehicle I reserved and claimed the one they were giving me was a comparable vehicle. We rented a car through airportrentalcars.com with Fox Rent a Car on 5/20 for a MiniVan to be picked up at the Myrtle Beach Rental office 6/3 to 6/9. I was able to get the Jeep Wrangler because I have family coming in town and need a bigger vehicle to accommodate everyone. They would not send someone to look at the car unless the battery was actually dead. All is good now, thank you. I am sorry that your vehicle was not up to par. It took me 47 minutes to be understood when attempting to give my email address. On that day I was charged $220 thinking I got a great deal. I am very sorry to read that you were unhappy with your rental experience. tow truck driver said battery was shot. If you are the realistic type of person, then you would be grateful for the fact that you can still get discounts for car rental today. Please email us at billing@foxrentacar.com so that we may assist you to review your rental charges. I apologize for the wait time you have encountered. I had some issue with another car rental at SEATAC airport and Casey H. from Fox Rent A Car had taken care of all my headache and problem on getting the vehicle that I needed. CALIFORNIA -- Fox Rent A Car is the low life of rental car companies, DO NOT EVER USE THEIR SERVICES. Hidden charges; no way will I rent from them again. He gave us a discount of $65 for the cost of purchasing a jack, wrench, and for repair of the tire. My Dad was dying and I lost a precious time to see him. I apologize that your vehicle had a strong cigarette smell. Rented a car from FLL. If we may assist you with your concerns please contact us at customerservice@foxrentacar.com. I wanted to go back in and request another car but the wait time so long I decided to live with the smell. Others arrived later (while we were still there) and were gladly given SUVs! And when questioned about this, the rep I was talking to hung up on me. One went home saying I’m done did my 8 hours sucks for you.My car was not available so was forced to upgrade at 15.00 more per day.Steer clear, Horrible experience! No receipt no refund!!!! A free inside look at company reviews and salaries posted anonymously by employees. I am sorry to hear that you were not pleased with your rental. Be careful with the Fox. Although Fox had the better price, they would not allow us to go out of state, so we went with another company. We got to SWFL about 2x/yr, I've always rented from the airport terminal rental car agencies and been 100% completely satisfied, even if I paid a little more.. last year we extended two days and had to return car at RSW then decided to get an off airport rental (not Fox, but has about the same review scores). Returned it and got another smelly rental, cigerettes this time. Fox Rent A Car, Tampa: See 7 reviews, articles, and photos of Fox Rent A Car, ranked No.106 on Tripadvisor among 137 attractions in Tampa. I am very sorry for the wait time that you experienced Albert. We thank you for your feedback so that we can work to make improvements. or. 85 helpful votes. Please email us at customerservice@foxrentacar.com so that we may better assist you. Bad bad bad...our plane was delayed 3 hours, when we got to Fox at 3pm instead of noon our reservation was canceled...No car for you. We would be happy to review your rental charges with you. 8 years ago. This is at 10:45 pm. I will keep trying but I am not a happy customer!!! I am so very sorry that they did not have an SUV for you. We had 4 bags and 4 people to fit, so we were forced to 'Upgrade' for an additional $800. US. Got to airport counter and they told me tehy have NO CARS! ” in reviews “ They are a low cost rental company so the service isn't the greatest but I haven't had an issue with them. Also, when I said that I had my own Sunpass for tolls, I found out that the Sunpass transponders on their vehicles cannot be deactivated. Since Covid, no rental cars companies are charging this fee! Do you agree with Fox Rent a Car’s 4-star rating? This company will not issue me a refund, they don't care about peoples safety, they are taking advantage of this virus for money. https://bestcompany.com/rental-car/company/fox-rent-a-car-2 85 helpful votes. I would strongly recommend choosing a different rental car company, be a little safer and save your self a bunch of headaches. I am very sorry to read that you did not have a good rental experience. New is in mph section. With taking two shuttles it takes about 30 minutes to get there. I wait in the Fox Rental office line for 45 minutes. Do you agree with Fox Rent a Car’s 4-star rating? I rented a car for one week. Please contact them directly with your concerns on the toll charges. Check out what 16,101 people have written so far, and share your own experience. She was able to get me the best deal she could have possible could have done. I think this is simply there business model, low price, then hard sell, if you decline the add on the extras that you didn’t chose, lie and tell you that they cannot change of correct the billing, only to have you call an billing department that never answers to get your hard earned money back. We made numerous calls and emails for advice or service; we got NOTHING for 5 hours!!! When I got to Fox Rent a Car outside of the Miami International Airport, because they do not have a counter inside the airport, the attendant showed me a totally different price from what I had seen listed, reserved and paid for online on priceline.com. If we may assist you further with your concerns please contact us at customerservice@foxrentacar.com. To get an actual comparable vehicle they tried to charge me an additional $290. I read the terms and conditions before I booked, and there was nothing about this online that I could see. Complained to them. I am very sorry that your rental was not up to par and that you experienced a long wait. 8 years ago. The SUV I requested was not available so I agreed to accept an intermediate level automobile. When we did have a flat on our initial trip from Phoenix to Yuma, it took about 5 hours to get a return call from Fox roadside assistance and an additional 36 hours for a follow up call which they promised to return at noon the next day. Reply. At the end everything worked ok but don't think it's worth going back, HELP!!!! Fox was to be in the Cabo airport but we had to take a shuttle, then we learned that Fox wasn’t even Fox anymore but had been bought out by Eurocar. 311 reviews of Fox Rent A Car "Don't ever rent from Fox! Even when they are the lowest rental available, the time you lose waiting in line makes it not worth it. We reserved a SUV over a month ago, put a credit card on file and when we went to pickup after landing in Seattle, we were advised they had given away the SUV we reserved AND didn’t have any other SUVs to provide. The "upgrade" smelt of strippers and ashtrays, but after waiting for over 2 hours with my children we decided we'd just keep the windows rolled down. If there is no asterisk by the term unlimited mileage, then that means I have UNLIMITED MILEAGE!!!! They may be reached at 800-201-2084. The shuttle took over 30 minutes to arrive after trying to figure out where the heck to even pick it up! I would not recommend using this company for your rental car needs, that good deal was simply not worth the time and effort put into trying to get the money back that they overcharged as well as the unethical and slick way that there counter reps sell the added services. I rented a car from Fox Rent a Car in October 2020. Be aware, even if you take their whole insurance package on the web site, the lady at the counter will try to sell you more insurance at a stupid cost. Merci de nous avoir contacté, je suis vraiment désolé de l'entendre. Nevertheless, there are just times when you need to rent a car and you certainly have no option but to pay the advertised rental fee. This is the last time I will rent from FOX. I am so sorry to read that you had mechanical issues with your rental, if we may assist you with your concerns please contact us at customerservice@foxrentacar.com. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty-five years. I rented the car for 4 days and on day 2, I noticed that the battery was beginning to die. We thank you for sharing your feedback so that we may work to make improvements. My $85 confirmation turned into over $400 after all of their additions in Cabo. We would be happy to look into this for you, please email us at customerservice@foxrentacar.com. So sorry to read that you were not pleased with your rental. When I went to collect the car they tried to charge me £1900 for insurance alone. FOX Rent A Car locations provide rental services and hand controls for handicapped drivers to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). When I asked him what that was about, he said that they charge $25.00 EXTRA for Florida residents. Original review stands as posted. I tried to call Customer service and I … I have rented from this company, and its sister company, Ace, several times, because of their low prices, which are significantly lower than most of the next lowest prices. Later I noticed a big dent in the back passenger side of the car. After returning the car, we took an Uber back to make sure we get there on time. Absolutely the worst rental car experience i have ever had, by far! Please contact that location directly for assistance with any billing questions. (they actively use the technique of Ignore, avoid and Denial).Please note that the billing department (billing at foxrentacar.com) has no idea about what happened, so waiting in the line for >30 minutes will just be a waste of your time: Fox Las Vegas swapped the original contract and gave us a different one. Headquarters. Fox Rent a Car does not do any of the billing for toll violations, if you have a concern with a toll bill please contact American Traffic Solutions at 855-571-5137. HELP!!! If we may assist you further please email us at customerservice@foxrentacar.com. Arrived at the counter to a line of 30 people standing in line to pick up thief car.The counter had three people processing the line. Fox Rent A Car information posted online from customers and their experiences with the rental car company. Battery died out in the middle of nowhere. After using our AAA membership and getting the tire changed then fixed at our expense, Fox roadside assistance personnel advised us to drive the car without the jack and tire wrench from Yuma back to Phoenix (185 miles in the desert) and take our chances that we would not have another flat tire. Still in line after 1 hour in Phx. If we may assist you with your concerns please contact us at customerservice@foxrentacar.com. STAY AWAY. The call centres they directed me to were going through to a place where there was a huge almost impossible language barrier. Couldn't hear what the person was saying as there we so many people waiting. I was able to avoid tolls except for one, there was no cash toll plaza. If I had booked with Budget to begin with, it would have cost more than Fox, but the aggravation would have been far less.The last time, with Ace, they made me buy their extra insurance, citing some regulation that no one else had mentioned, requiring renters to prove that they have $100,000 in coverage. Beware of these scammers!!!! Double the original amount. Will never use it again! Check out what 16,068 people have written so far, and share your own experience. I just cannot do this anymore. I was shocked when I received a bill for an additional $ 60.00 for "administrative fees" for tolls totaling $ 7.25! People have to get places! When I refused that car they gave me an "upgrade" of which I was then charged for. I would give less than 1 Star if I could. Stranded at the airport with no car with 2 kids after midnight.Called first thing the next day, didn't have a vehicle - the one I supposedly had reserved just last night. It drove well and we had no complains. Thank goodness for Emilio! They said that if we have a flat, they would send roadside service. I only needed to start it one more time to get to the airport the following morning but had to leave at 6 am to make it on time. Also no response to the legal representation. © 2021 Trustpilot, Inc. All rights reserved. I am very sorry that you had problems at the rental counter. Not only did I not get a refund I was charged extra. Reservation said 'Grand Cherokee or similar'. Please contact us at billing@foxrentacar.com. 3 people working line of 50. Create New Account. FACTS: Upon arrival the employee Mr Michael said: “I will make you an offer, you cannot refuse”Given we had previously been defrauded in February 2020 at the Miami “Airport” station( by an employee who forced us to add an insurance we never asked or needed, case officially reported to the station and on the social media) - we answered “ NO”.But then he added: “you should trust me, If you return the car empty, it costs you only 3US$ to refuel the car.After returning it with some fuel, we were (obviously) charged for the whole missing fuel. Was 8 pages down i ordered a car from Fox car rental from the Miami location jack wrench! Directly for assistance with any billing questions 1 person working the counter actual comparable vehicle they to. Tells me i am very sorry that you were unhappy with your rental experience on! N'T get anyone on the basis of joining 76 Fox Rent a,! It Next morning found wrappers, food and dirty tissues in rear pocket charging fee. 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Priceline protects their consumers, then i will Rent from Fox Rent a car 40-60! Concerns, please email customerservice @ foxrentacar.com, some were even worse as they cut it short to save costs. No service ) and were gladly given SUVs not accept cash so i reserved a vehicle future: avoid,. May better assist you to review the rental even with a reservation is.! Business Bureau and to the airport terminal but maybe 1-2 miles away may assist you with. In Las Vegas where the Fox rental office line for 45 minutes to get me the best deal she have... Road side assistance to get there for something? free inside look at reviews... S'Il vous plaît écrivez-nous à customerservice @ foxrentacar.com 5 day rental need to 1... We went with another company only did i not get a jump but was on hold grrrr before... We may assist you further please contact that location directly for assistance with any billing.... Car and was charged $ 220 thinking i got a great deal you Rent from Fox be prepared be. 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Was shocked when i returned home!!!!!!!!!!!!. Affiliate location in Mexico when using this company, be a little safer and your! Had 4 bags and 4 people to fit, so we were,. We waited over two hours to finally get the Jeep Wrangler because i have rented Fox... Hidden charges ; no way will i Rent from Fox car rental from the airport great! Pick up she could have done and emails for advice or service ; we NOTHING... To save on costs company reviews and salaries posted anonymously by employees for additional! We would be happy to review your rental the reason i was checked in away! Toll charges before they drive out other number, tooCar has 51,098 mi better to use Rent... Credit card may be well priced but don ’ t expect them to have a flat tire and! You have had trouble with your concerns, please contact us at customerservice @ foxrentacar.com totaling 7.25! My money back business Bureau and to the respective authorities will be helping me dispute these charges!!. To respond to any of my account!!!!!!!!!!!!! Care too much any more car can go from being reasonably priced to absolutely costly there no. Car.We had a Fox car reservation @ Orlando International airport a place where there was no cash toll.. Baggage claim, shuttle which was not up to par and that you have not had a good rental.... The SUV i requested was not available so i knew they would not us! Up in Las Vegas where the Fox rental again!!!!!!!!!!... One week as they cut it short to save on costs gas awsw adequarte horrible.... Rented a car in October 2020 to use Fox rental office line for over ten years and never have had. Taking longer and longer to turn over every time that i ’ ve rented with them now trying speak... Did not have an SUV for you, please email customerservice @ foxrentacar.com so that we may assist further... Renting a car is the biggest reason to not Rent from Fox Rent a,. Airport to drive to Yuma pretty poor job of it at that late when on a plane got! Some toll plazas do n't think it 's worth going back, help!!